A Support Engineer is basically a glorified Customer Service Representative, and the title is just an excuse for the HR representative to recruit his friend from Stanford. So he jumps on the trendy “Engineering” bandwagon, and glorifies his friend, who can’t find a decent job because he majored in Gender Studies.
But hold on, to be fair, Technical Support is not an easy job. It requires a great deal of technical know-how. I once interviewed for a job in Tech Support; needless to say, I didn’t get hired. I simply don’t understand why we need to throw “Engineer” on every job title these days, why can’t people be proud of what they do?